How can retail banks in UK restore customer confidence and improve Dissertation

By what method can retail banks in UK reestablish client certainty and improve consumer loyalty after the monetary cri - Dissertation Example activity and client certainty. It assembles the numerous determinants of such issues dependent on a few studies including around 10,000 respondents made of for the most part clients of banks or family units, some bank Branch Managers, and some bank workers. What will give an approach to improve consumer loyalty and client certainty must be the imaginative activity of all the UK Retail Banks. Since, it has been recuperating from the financial emergency (as far as productivity) while its clients abhor the aftereffects of that recuperation, the UK Retail Banks ought to distinguish the particular needs of clients, agree to FSA guidelines, and offer clients an approach to be a piece of the monetary recuperation. That is beside doing their administrations appropriately. All things considered, it was found that the clients were not the reason for decrease in the monetary factors. Hypotheses and absence of information concerning the dangers associated with the Capital Market were seen as the underlying driver of the latest downturn. Lamentably, it created the impression that the clients were the individuals rebuked for the financial decay, while the banks that theorized were rescued by government reserves. Credit turned out to be elusive for clients of banks. Terms and conditions got hard to acknowledge. Presently the banks are recouping while the overall population are as yet attempting to be dealt with decently by the banks. The most effective method to restore consumer loyalty can be replied by the arrangement of the required items and administrations for clients who need them so as to develop or be resuscitated monetarily. There are numerous determinants of consumer loyalty. Every one of them point to a certain something. Be worried about the peoples’ needs and flexibly their necessities appropriately. Section I Introduction In request to restore the UK economy during the downturn time frame in 2008, the Bank of England actualized Quantitative Easing for its financial strategy compelling 2009. In the long stretch of March 2009, ?75 billion was added to the cash gracefully when BoE printed money to buy Gilts (government securities). This was trailed by ?50 billion in May 2009; another ?50 billion in August 2009; and the last ?23 billion in November 2009. These sums were foreseen to arrive at the family units in the end so the buyer spending would increment and the market should be resuscitated. (BoE, 2009) Unfortunately, the cash stalled out in the banks (Inmam, P. 2011). The added Figure 1 shows how the speed of move from banks to the partnerships, SMEs, and family units ended up being exceptionally moderate. When BoE investigated for the motivation behind why, it was accounted for that the banks needed to remake its liquidity first with the aggregate of ?200 billion discharged.

Cellular Network Comparisons Essay Example | Topics and Well Written Essays - 1000 words

Cell Network Comparisons - Essay Example Some the cell systems incorporate; UMTS, EV-DO, LTE, WiMax and Satellite (Kostas 38)2. The UMTS (Universal Mobile Telecommunications System) is known as the third world (3G) remote recurrence that is utilized on the (GSM) Global System for Mobile correspondence, to pass on content, varying media, digitized voice just as mixed media (Markus 62)3. The system design of UMTS involves essentially of enodeBs constantly on the system. The useful parts of UMTS are User Equipment (EU), the fundamental system just as the Radio Network System (RNS) which conveys then achieve air interface stronghold and the call handling of UMTS includes controlling the call working layer hubs. The shortcoming of UMTS may be contortion and frail sign while its quality is connected to the fast to move voice just as portable information (Markus 93).The EV-DO (Evolution Data Only or Evolution Data Optimized) is a system expected to move rapid moveable information just as voice (Markus 72). EV-DO organize engineeri ng is fixated on remote Internet Protocol design while the useful segments of EV-DO are the Core Network (CN), the Radio Access Networks (RAN) and the Mobile Station (MS). The call preparing are helped by IS - 95 over rapid information period. The shortcoming of EV-DO might be contortion just as powerless sign while its quality is partnered to the rapid to pass on voice in addition to remote information (Markus 493). LTE (Long Term Evolution) is aâ standard remote correspondence, legitimately submitted as a contenderâ for a 4G structure to ITU-T. LTE is still on Continual engineering system improvement radio innovation and its useful part was tried plugged and the accomplishment of a 4G preliminary where it succeeded an extremeâ packetâ its quality communicate pace of about 5 Gbit/s in the downlink expending 100 MHz recurrence transfer speed to a remote spot blending at 10â km/h while LTE shortcoming may be twisting just as spilling signal. The WiMax alludes to Worldwid e Interoperability for Microwave Access, the WiMax arrange design is based on the Internet Protocol based where the system is part into three proportions called ASN (the entrance administration organizes,) the versatile stations (MS) and the availability administration organize (CSN) which runs Internet Protocol linkage (Goff 77)4. The practical parts of WiMax cell arrange are the BS (base station), the availability administration organize (CSN) just as the ASN-GW (get to support arrange passage) (Goff 66). Call procedure of WiMax meeting is begun once the versatile station (MS) successfully complete the technique for connecting into the system, hence requires opening BCE Basic Capability Exchange, the chronicle and confirmation and Internet Protocol commitments. WiMax Strengths is that it is effectively gotten to, reasonable and applied easily, WiMax has a remote broadband that other to Cable (Goff 300) while WiMax shortcoming is that the set up cost is expensive, abnormally restri cted faculty might be skilled, and WiMax organizing security may be powerless (Goff 340). Satellite is an innovation used to correspondence and is situated into space by human undertaking. The utilitarian part of human made satellite in the conveying of its order to cell systems is to offer correspondence proficiencies

5 Favorite Feminist Books

5 Favorite Feminist Books Feminism. The other F-word. And now, apparently, it has shown up on Time Magazines list of words we should ban in 2015 at a time when we need it more than ever. Here are some of my favorite feminist books not necessarily about feminism per se, but books written by feminist women, with unabashedly powerful female characters and stories that refuse to be silenced. Dora: A Headcase  by Lidia Yuknavitch This book- a modern, feminist re-telling of Freuds Dora, follows a young woman and her dynamic group of friends. They plan art-attacks, shake up conventional norms, and face very real challenges. The book is a smart commentary on the mental health system and reminds us how many female historical characters still have to tell their own stories. Dora is a wittier, tougher, amped-up version of Holden Caulfield, who has nothing on her. Home/Birth: A Poemic  by Arielle Greenberg and Rachel Zucker Whatever your views on home birth, this book is a must-read. Structured in a prose-poem-essay style, the writers examine the culture of birth, womens lives, and societal norms regarding pregnancy and birth. Personal anecdotes, evidence-based information, and history all come together in these pages, providing the reader with new perspectives and plenty to think about. Inferno: A Poets Novel  by Eileen Myles Ive read this several times, and every time I read it I find new sentences to highlight because of their lyrical beauty, or new phrases to underline because of their accuracy. This story about a young female writer in the punk days of New York City is raw, muscular, and beautiful. The writing spares the reader nothing in its descriptions of sexuality, the process of making art, and the struggles that accompany an artists life. Girls to the Front: The True History of the Riot Grrrl Revolution  by Sara Marcus If you were a teenager in the 90s, Riot Grrrl may bring back memories of Bikini Kill, zines, Sleater-Kinney, and more. This book tells the story of how the RG movement came about and how it intersected with the feminist punk culture that was emerging at the same time. Not only does it provide a thorough and compelling history, but it is passionate and enthusiastic enough to be inspiring for any Riot Grrrls of the future. The Cancer Journals  by Audre Lorde Audre Lorde, an activist, writer, poet, and professor, wrote about her experiences while being treated for breast cancer. She examines the role of womens bodies and how society views the body, as well as how it relates to concepts of femininity and what cancer does to all of that. Her writing and ideas challenge norms and force readers to examine their own beliefs. This is not simply a journal, it is a commentary on politics and community. There are so many other writers I could list here Nikki Giovanni, Alice Walker, Laurie Weeks, bell hooks, Naomi Wolf, Eve Ensler, Virginia Woolf, Betty Friedan, Nancy Chodorow that I could go on forever. Im interested in broadening the conversation, exploring writers I dont yet know about or havent read. What are your favorite feminist books, who are your favorite feminist writers?

The Value Of A Trust Value - 1702 Words

(which can be the result of many pieces of evidence) is less useful that knowing that the trust value contains the success rate of the driving exam questions also found in the motorcycle exam. A trust value may include these pieces of evidence to facilitate mapping but this may violate privacy (see the latter example). At the other extreme, a trust value may only consist of the pieces of evidence without the trust calculation result, because the trust value calculation can reveal more than the value (e.g., how trust is calculated). Another reason may be that the observers or recommenders are willing to provide objective evidence without wanting to disclose the subjective feeling represented by some trust value calculation. From a†¦show more content†¦For example, if the request for driving a car is made, the part of the trust value related to driving a motorcycle is not sent in the reference trust value. Again, there is a privacy issue. Requesting for the full trust value is a bigger privacy threat for the entity sending the reference than sending a specific part of the trust value. It is less privacy risky for the entity asking for the reference because it discloses less about what the requesting entity has asked for than if only a specific part of the trust value is requested. An advantage of getting the full trust value is to allow for the best context mapping possible without several exchanges between entities involved in the reference. Due to the notion of reciprocity in privacy concerns, the final choice seems to be in favour of asking for parts of trust values. In doing so, the sending entity knows more about what the requesting entity asked the requested entity for (to compensate the disclosure of its part of trust value) and the requested entity is still able to carry out the decision making. The most appropriate way of referencing may depend on the type of application though. Since the beginning of the SECURE project, the viability of suing any real-world identity has been considered marginal. Our expectation is that entities are in general virtually anonymous to theShow MoreRelatedThe Value Of Trust Esteem1657 Words   |  7 Pagesrealizing that the trust esteem contains the achievement rate of the driving exam addresses likewise found in the bike exam. A trust esteem may incorporate these bits of confirmation to encourage mapping however this may damage security (see the last case). At the other outrageous, a trust esteem may just comprise of the bits of confirmation without the trust estimation result, in light of the fact that the trust esteem computation can uncover more than the esteem (e.g., how trust is computed)Read MoreBill Miller And Value Trust1242 Words   |  5 PagesBill Miller and Value Trust 1. How well has Value Trust performed as of the date of the case? Value Trust has performed extremely well up to the date of the case. If we measure it against the SP 500 Index, Value Trust has outperformed it for the last 15 years. Over this period, Value Trust has had an average annual total return of 14.6% – a significant 3.67% higher than SP 500’s average annual returns. In fact, an investment of $10,000 at the fund’s inception in 1982 would have been worth moreRead MoreBill Miller Value Trust1351 Words   |  6 Pages1. This case goes back to the year the 2005. Value Trust was an $11.2 billion mutual fund in the middle of that year and had outperformed for the Standard amp; Poor’s 500 Index for 14 consecutive years. The fund was managed by William H. Miller III. During those 14 years, the fund experienced an average annual return of 14.6%. This return outperformed the S amp; P 500 by 3.67% per year. Morningstar claimed the Value Trust mutual fund fell behind the S amp; P 500 in 32 12-month periodsRead Mo reEssay on Bill Miller and Value Trust2416 Words   |  10 Pagesï » ¿ Bill Miller and Value Trust Background Information Bill Miller is one of the most renowned professional fund managers. This can be proven by the outperformance of the Value Trust, which is managed by him, compared to its benchmark index, the Standard Poor’s 500 Index (SP 500), for an astonishing 14 years in a row; and this marked the longest streak of success for any manager in the mutual-fund industry. By the middle of 2005, Value Trust is worth $11.2-billion. Bill Miller’s approachRead MoreEssay on Bill Miller Value Trust Case Study731 Words   |  3 PagesIn 2005, Value Trust, an $11.2 billion mutual fund managed by Bill Miller, had outperformed its benchmark index, the SP 500, for a consecutive 14 years. This record marked the longest streak of success for any manager in the mutual fund industry, doubling the previous record. While Miller had been beaten in individual years, no manager has been as consistent. This has provoked many different questions in academia because it defies current conventional theories such as the Efficient Market HypothesisRead MoreBill Miller And Value Trust Case Brief Essay examples632 Words   |  3 Pagesspring 2015 Assignment: Bill Miller and Value Trust Case Brief Conventional academic theories suggest that in markets characterized by high competition, easy entry, and information efficiency, it would be extremely difficult to beat the market on a sustained basis. William H. (Bill) Miller III, a mutual fund manager of Baltimore, Maryland – based Legg Mason, seemed to defy such theories while managing Legg Mason’s $11.2 billion Value Trust. Miller and Value Trust outperformed the SP 500 for 14 consecutiveRead MoreCase Study 1: Setting Some Themes (Case 1: Warren Buffett, Case 2: Bill Miller and Value Trust1257 Words   |  6 Pagesperspective, â€Å"intrinsic value is assessed as the present value of future expected performance† (Bruner, Eades, Schill, 2010): in order to determine whether the investment is worth and is therefore fairly operating on the principle of achieving value for this investment. The displays volatility in earning corresponding to the fluctuation of prices will give investors the cheapest price when t he investment shown by the discounted-flows-of-cash calculation. The theory of intrinsic value is significantlyRead MoreTrust Based Misbehavior Detection in Wireless Sensor Networks1490 Words   |  6 PagesProblem Statement This paper focuses on modeling and calculating trust between nodes in WSNs, based on sensed continuous data to address security issues and deal with malicious and misbehavior nodes and for assisting the decision-making process. A new trust model and a reputation system for WSNs can be proposed. The trust model establishes the continuous version of the reputation system applied to binary events and presents a new trust and reputation system for sensor Networks. This approach for mixingRead MoreWARREN BUFFETT1268 Words   |  6 PagesWARREN BUFFETT a) From Warren Buffett’s perspective, what is the intrinsic value? From Warren Buffett’s perspective, intrinsic value is the value will affect the future value performance of investment and business. It is defined as â€Å"the discounted value of the cash that can be taken out of a business during its remaining life† (Bruner, 2010). Why is it accorded such importance? In view of the fact that the intrinsic value is the â€Å"only logical way† (Bruner, 2010) which help investor to identifyRead MoreCapital Fund Should Take A Buy Recommendation On Liberty Property Trust Essay1105 Words   |  5 PagesInvestment Thesis Recommendation: The D’Artagnan Capital Fund should take a buy recommendation on Liberty Property Trust. Some of the main reasons for investing are †¢ They are continuing to expand their properties – in 2016-2020 there is a plan to expand the amount of properties that they own. †¢ Able to maintain a stable return on their operating real estate †¢ They continuously are able to lease almost 100% of their properties †¢ They are diversifying where they operate †¢ They have good customer

Lorraine Hansberry s A Raisin - 1312 Words

People in different generations often have conflicting opinions. This is partly due to growing up in different times and learning different ideals. However, this difference is not always obvious. In â€Å"A Raisin in the Sun† by Lorraine Hansberry, conflicting opinions is a common theme between characters. In spite of how the Younger family seems to have frequent conflicts, there is still a sense of family. It is within the family, however, that conflict seems to prosper most. Two characters who have frequently have conflicting opinions are Lena Younger and her daughter, Beneatha Younger. L. Younger and B. Younger are opposites of each other in their personal views on religion, gender roles, and family loyalty. Throughout â€Å"A Raisin in the Sun†, B. Younger frequently voices her opinion on what could be considered social and political topics. At one point in the play, she reveals her opinion on religion after a comment made by L. Younger. It is stated that B. Younger considers God to be an idea rather than an actual being. She is exasperated due to how God is frequently given credit for miracles that humans produce and believes that he has little to do with the their accomplishments (Hansberry, 1959, pg. 50-51). This opinion reveals how B. Younger feels that religion is a practice that is trivial and detrimental to the development of independence. As a woman who feels she is, and has the right to be, independent, her views reflect how she wishes to be given credit for herShow MoreRelatedLorraine Hansberry s A Raisin1120 Words   |  5 Pagesâ€Å"A raisin in the sun† was written by Lorraine Hansberry. The play was not expected to do so well because it had one white cast m ember, an inexperienced director, and an untried playwright. Set in the south side of Chicago in the 1950s, the play begins in the morning in the Youngers apartment. Their apartment has two bedrooms, one for mama and Beneatha, and one for Ruth and Walter, while Walter’s son Travis sleeps on the couch in the living room. Ruth gets up first and talks and Walter and TravisRead MoreLorraine Hansberry s A Raisin1474 Words   |  6 PagesLorraine Hansberry created the play A Raisin in the Sun. A Raisin in the Sun recounts an anecdote about The Youngers who is a poor African American family living on the Southside of Chicago. A chance to escape from neediness comes as a $10,000 extra security watch that the female authority of the family (Lena/Mama) gets upon her significant other s passing. Lena s kids, Walter and Beneatha, each have plans with the cash. The most established child, Walter (a man of 35 with a spouse and a youthfulRead MoreLorraine Hansberry s A Raisin1758 Words   |  8 Pagesare located right within the â€Å"Black Metropolis†. Lorraine Hansberry’s play A Raisin in the Sun takes place in Southside Chicago in the 1950s. It revolves around the Younger family who bought a house in a white neighborhood with the money of Big Walter’s insurance check. But they are facing problems from the neighborhood as the â€Å"welcoming committee† offers to buy the house of off them just so they will not move into the neighborhood. In the play A Raisin in the Sun one of the many issues the YoungerRead MoreLorraine Hansberry s A Raisin1278 Words   |  6 Pages A Raisin In The Sun by Lorraine Hansberry is a realistic fictional drama in which the play s title and the characters represent the play s theme. The play focused on black American struggles to reach the American Dream of life, liberty, and the pursuit of happiness during the 1950’s and the 1960’s. The idea of everyone having the chance to achieve a better life should exist for all. Hansberry created her title using a line from Langston Hughes’ poem â€Å"A Dream Deferred† the original poem wasRead MoreLorraine Hansberry s A Raisin869 Words   |  4 Pagesand I pass them cool quiet looking restaurants where them white boys are sitting back and talking bout things†¦sitting there turning deals worth millions of dollars†¦sometimes I see guys don’t look much older than me’’- (1.2.226). A Raisin in the Sun by Lorraine Hansberry was published in 1959, develops the plot of an African American family facing a war against racism in the slums of Chicago. They are a family of 5 squeezed in a two-bedroom apartment, they are restricted socially and financially withRead MoreLorraine Hansberry s A Raisin1147 Words   |  5 PagesIn A Raisin In The Sun by Lorraine Hansberry. Broward College, Central Campus Theater in building 6, on Sunday, the 1st of November. The play was performed by Broward College students. The type of stage was Proscenium stage with extended apron. I thought it was a little bit small, but it did not show as a problem. The pre-show was dark and a feel of suspense. I felt excited to see how everything would play out. The play takes place down south of Chicago in the 1950’s. The production was much aRead MoreLorraine Hansberry s A Raisin1995 Words   |  8 Pages In A Raisin in the Sun, Lorraine Hansberry utilizes the insurance check to symbolize the American Dream as the check provides the members of Younger family with the opportunity to achieve their aspirations. The concept of the check reveals Walter’s and Mama’s perceptions of themselves and of their lifestyle, and their responses to the check reveals their contrasting approaches for escaping their impoverished world; therefore, Walter’s and Mama’s characteristics and reaction to the arrival of theRead MoreLorraine Hansberry s A Raisin Of The Sun1527 Words   |  7 Pagesâ€Å"A Raisin in the Sun† is about the Younger Family who live in a small apartment in Chicago. The family is torn apart as every member has different dreams and goals, yet Mama and her daughter-in-law Ruth desperately attempt to hold the family all together. In both the movie and the play, the family’s dreams remain the same. Mama wants her family to get along and she wants t o purchase a house. Her son, Walter, wants the life insurance money from his father to invest in a liquor store to achieve hisRead MoreLorraine Hansberry s A Raisin Essay1445 Words   |  6 Pages A Raisin in the Sun is a dramatic play written by Lorraine Hansberry in 1957 and debut on Broadway in 1959. Lorraine Hansberry used the title A Raisin in the Sun from Harlem A Dream Deferred a poem by Langston Hughes, Which ponders the question of what happens to a dream if it’s never achieved. The play helps shed light on the lives and struggles of a black family during the Civil Rights movement. The play was set in the Southside of Chicago during the Civil Rights movement, sometime between 1945Read MoreLorraine Hansberry s A Raisin982 Words   |  4 Pagesauthor is talking about, it is better to ask them directly in person, but the unfortunate part is that they might be dead. In the play, A Raisin in the Sun, the author, Lorraine Hansberry, choose to name her play from a famous poem by Langston Hughes. It is difficult to really know why she choose Hughes’ poem but there are reasons to infer. Lorraine Hansberry choose to name her play after Langston Hughes’ poem because of what the poem meant and that poem closely related to the characters within the

Short Article Reveals the Undeniable Facts About Discussion Essay Topics Examples and How It Can Affect You

Short Article Reveals the Undeniable Facts About Discussion Essay Topics Examples and How It Can Affect You Remember your final grade significantly is based on the topic. Another reason is to observe how well students argue on various views and demonstrate understanding of the studied subject. On our website, you're come across competent essay writers who will aid you with your assignments whatever they may be. The option of compare and contrast essay topics isn't a simple task because you have to demonstrate your analytical skills. Inside my experience, descriptive essays are only difficult in regards to deciding just what things to write about. Just adhere to the guidelines stated above, and you will be well on your way to writing a very good persuasive essay. At precisely the same time, detecting cause and effect relationships isn't that easy in regards to the selection of a great cause and effect essay topic. Special attention ought to be paid to the introduction of a strong argument. When you're picking your topic, bear in mind that it's much simpler to write about something which you currently have interest ineven in case you don't know a great deal about it. The issue is that everybody's interpretation of what makes a great society differs. New Questions About Discussion Essay Topics Examples The essay should provide a well-rounded comprehension of all issues before the author shows his personal conclusions and opinions. Really the writers see that the consequence of the discussion depends on the discussion essay topics that embrace enormous field for investigation, concerning several characteristics of the life. It's important to select debatable argumentative essay topics as you need opposing points you could counter to your own points. Taking into account that lots of persuasive essays concern controversial topics, before writing, you might want to sit down and think of what your opinion on the topic actually is. Additionally, you can capture reader attention with the assistance of funny essay topics. The author starts with a rather in depth story of an event or description of an individual or place. At any time you catch yourself feeling captivated by an individu essay or article, take a better look at it. A Rogerian essay differs a good deal from the other kinds of academic writing. Argumentative essay topics are so important since they are debatableand it's critical to at all times be critically considering the world around us. Sociology differs from the remaining social disciplines since it is related to statistical data to a considerable extent together with on interpretative assessment and written materials. ESL Essay is an essay that's written by means of a person whose mother tongue isn't English. Writing an intriguing essay about trendy topics is an opportunity to reveal your understanding of earth. Moral argumentative essay topics are a few of the simplest to get carried away with. Weave in your perspective to earn your essay unique. With essay outline, essays will stop writer to get off topic or jumping from 1 argument to a different argument that doesn't relate with what it is that you're discussing. Informative essays are somewhat more descriptive. Stephen's essay is rather effective. Young writers may try simple on-line citation generators which are ordinarily at no charge. Essay outlines shows you that even if you aren't an expert writer, it is still possible to make a great essay. Essay outline for college plays an important function. You ought to make sure you've picked an adequate topic so that you may submit a high-quality essay. Informative essay examples may be used for references. The objectives in the debut of the assignment are to have all issues regarding the topic introduced. Curriculum proposal topics is a means to try. In such a scenario, a student is needed to choose an ideal topic to write about. Therefore, a discussion essay should incorporate the thorough discussion of the various sides of a certain topic. The more an author is concerned about the subject, the more chances it must succeed. Simply take a peek at our list of flawless sociology essay topics and elect for the one that you locate the most exciting. You could possibly be given the topic straight away by your professor, or you might be free to select the topic yourself.

Customer Organization Service and Satisfaction

Question: Discuss about the Customer Organization Service and Satisfaction. Answer: Introduction Coffeeville is a reputed organization that distributes premium coffee and coffee related products to the retail and wholesale customers in Melbourne. Now, the company is aimed at establishing a new online website to the wholesale customers where they can order coffee and coffee related products online. The following report presents the appropriate Customer Service Plan for the online sector of this business. Customer service needs In online ordering, customers order 24/7 and they want that it should be available for every customer. So, there should be flexibility in the placing of orders that is convenient for every type of customers, when outside the business hours (Nguyen et al. 2014). The customers want a variety of options in online menu as it is convenient for them and so, an online menu is easy to handle and manage by the customers. While ordering online, customers want their order confirmation to be received in real time and there is no reason to call back the undecided customers on their orders. The online website of Coffeeville should eliminate the follow up calls and make online coffee ordering completely free to provide the customers to gather a he number of customers. Most importantly, delivering coffee and related items on time to the customers would help to engage the customers with excellent customer service that would automatically increase the sales volume (Xu, Munson and Zeng 2017). The timel y delivery of the coffee and related products would help to provide effective customer services and meet the needs of the customers. Customer service strategies Customers expect good customer service needs in the digital realm. The website should be easy for the customers to find the resources, online menu, price and mode of payments. The contact information available on the website should be reachable to the customers. By linking the contact information to the social media pages would help to gather more customers in the online business (Peppers and Rogers 2016). There should also be a FAQ page where the customers can lodge their complaints and ask queries. A separate page for the tackling of issues like buying process, return policy and tracking would help to save precious time of the customers and of the business. An integrated live chat feature would also help to get fast responses and fill the gap for the concerns. It can be made available through a pop up that would help the website visitors to save time by looking into a single page. A customer care executive would help to address the complaints and concerns of the customers by provid ing them right information and getting engaged with the customers in a precise and positive manner through all the channels of customer service (Mohapatra 2013). A research analyst is also required who would supervise into the working of the customer care executive and look into matter that the customers concerns are being addressed properly. A customer relation team would help to deliver the appropriate information to the customers before they encounter problems (Tsimonis and Dimitriadis 2014). The expert customer service department would help to deliver the timely information to the customers would reduce the request numbers to the service teams that will improve the overall customer experiences. The follow up emails would enhance the constant customer engagement and with better experiences. Methods on determining customer service levels There are many methods that determine the customer service levels while delivering premium coffee and related products ordered online. As Coffeevilles values and visions are customer focused with collaborative work, professionalism and teamwork, the customer experiences and services are of paramount importance to the company. So, it is important to measure the quality of customer service for high performance of the organization and support innovative thinking for online presence of the customers. One way to measure is to look into the number of sales. If the customers are happy, there would be increase in the purchase of the products. However, this not an accurate way as it depends on the season, recent market breakdown or economic climate. The follow-up emails, filling of feedback forms and by measuring the number of customer complaints would help to assess the quality of the customer services (Heath 2014). The customer feedback forms helps to measure the customers experiences and s atisfaction about the delivery of coffee and related products through online. Apart from direct methods of feedback from the customers, there are indirect methods that help to assess the customer satisfaction level. The Key Performance Indicators (KPI) like sales renewal rates, number of complaints regarding faulty goods or employees, average order-fulfillment times, number of customer contacts and tike taken from the order to delivery help to determine customer satisfaction levels (Zikmund et al. 2013). The star marking by the customers would also help to assess the service levels that are provided to the customers. References Heath, S., 2014.System and method for using global location information, 2D and 3D mapping, social media, and user behavior and information for a consumer feedback social media analytics platform for providing analytic measurements data of online consumer feedback for global brand products or services of past, present or future customers, users, and/or target markets. U.S. Patent 8,909,771. Mohapatra, S., 2013. E-commerce Strategy. InE-Commerce Strategy(pp. 155-171). Springer US. Nguyen, H., Groth, M., Walsh, G. and Hennig?Thurau, T., 2014. The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation.Psychology Marketing,31(12), pp.1096-1109. Peppers, D. and Rogers, M., 2016.Managing Customer Experience and Relationships: A Strategic Framework. John Wiley Sons. Tsimonis, G. and Dimitriadis, S., 2014. Brand strategies in social media.Marketing Intelligence Planning,32(3), pp.328-344. Xu, X., Munson, C.L. and Zeng, S., 2017. The impact of e-service offerings on the demand of online customers.International Journal of Production Economics,184, pp.231-244. Zikmund, W.G., Babin, B.J., Carr, J.C. and Griffin, M., 2013.Business research methods. Cengage Learning.